Hi, It is the staff that make businesses go up or down.I went to laser it 2 times for laser hair removal by Kelsie. She is so good at it, she made the whole thing go so smooth that I recommend people to see her for laser everytime. I am coming back for her the next time. yesterday I went back again for facial , but this time it was Katherine and I was so very disappointed that I would ask people either don't go to laser it for if that how everybody is trained or she is not interested in doing i