We offer our customers complete start-to-finish installation of in-ground pools and hot-tub spas. We also retrofit older pools, handle repairs and maintenance and supply parts and chemicals to keep your pool or spa in top condition. Find out why Pro Pool Spa is your first choice in selection, reliability, and quality. Visit our gallery of pools. Read the testimonials or contact us for information or to schedule a visit.more...See more text
I've never had such a horrible experience than with this unprofessional, disrespectful and rude business owner that we hired to install our in-ground pool. He was very accommodating, that is, until he received our money in full. Within the first year of installation, and still during the warranty period, we experienced problems at our first opening, he refused to come evaluate the problem, even to determine if it was a warranty issue, without payment up front. To top it off, they demolished our lawn after we paid extra to take steps he recommended to avoid this, and after we were ensured this damage would not happen. I can't even explain the rude email responses I received after inquiring about our issue's. Would NEVER recommend this company to anyone. Beware.
The owner's response to my email concerns:
"Obviously you have nothing better to do at work than email people about your 40,000 dollar investment. I have clients that pay triple that, and quite frankly I’m getting sick of hearing it, I know what you paid!!"
I recall this customer very well and, unfortunately, this was someone who, no matter what we did, there was no making them happy. You run across
people like this periodically and, although we did make several efforts to make this client happy, nothing was enough. They insisted on all kinds of FREE services for something that was relatively a minor issue. This customer was extremely verbally abusive on the phone and by email. Remember: there is always two sides to every story. :)
By anonpjyp
March 1, 2012
Pro Pool & Spa Pool Installation
Pro Pool & Spa did an amazing job installing our pool. They came highly recommended and I am so glad I met with Al before making any decisions. He is so knowledgeable and gave me crucial information that nobody else did. He recommended things for us that we weren't even aware we could do and it saved us money in the end. We would DEFINITELY use him again and highly recommend anyone interested in an inground pool call AL ! They are very professional and the price was in line or better than others we had been quoted.
