Leon's Furniture Warehouse & Showrooms - Head Office

Ordered a gas cooktop and it did not fit for our application, wanted to exchange the unit for one that did fit as per TSSA code and they would not exchange. Was told would have to order a new one due to it being a special order. No where on my receipt did it state this was a special order. How can Leons sell code non-compliant appliances to its customers. I find it hard to believe that the appliance company produced just one of these units just for me. NO CUSTOMER SERVICE, SHAMEFUL.

Worst customer service ever, received a damaged recliner waited 6 weeks for replacement then they sent the love seat instead of the chair been waiting 2 more weeks for a response when I was told they would contact me the next day with a delivery date. Will never shop at Leon’s again. It’s the only company where the customer service NEEDS a customer service.

Bought a bedroom set from Leon’s and discovered once I unpacked the boxes that there was a part missing.Leon’s told me they would order a new one and it would take 7 days to arrive.Its been almost 3 weeks and I’m still waiting.The most annoying aspect is that they have exact same model on their showroom floor but won’t give me the part I need.I have a bed that’s in pieces and I can’t use it.Poor customer service

Waiting for delivery for 14 weeks instead of 3-4 weeks as promised verbally and 5-6 appears on their invoice. Customer service is just missing, it was a problem even to get the email address to send them complaint. They misinformed about every point, even invoice includes different numbers (not as we discussed with sale person).

Shopped at Leon’s Hamilton and had a terrible experience. Sales person misinformed me every step of the way. Messed up my financing and now paying more per month than I was originally led to believe. I have it on voicemail and print that they provided wrong information. All the store had to say was sorry with no acknowledgment of mistake or assurance it won’t happen again. I’m left dealing with the consequences of their ill advised sales and account staff. Store manager hung up on me. Shame on U