Upon arriving on time for my haircut appointment, I was told that the hairdresser was running 20 minutes behind. After a 20 minute wait for my appointment, I was told by the hairdresser that she did not have time to 'fit me into her schedule' and that I had the option of waiting around for roughly an hour and a half for a potential opening. What kind of a reputable business handles appointments in such a manner? It is safe to say that I will not be coming here again.