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Placed an order this afternoon and realized I had a slight problem. Was able to chat with Claire and she easily found the problem and fixed it right away. She was very friendly and helpful, she is a great asset to your company.
Mike was polite, answered my questions intelligently, intuitively, and completely. I had no idea of what vaporizer to get, and he steered me to the Arizer Air Portable Vaporizer, which is practical and long-lasting due to its replaceable battery. I ordered an extra battery because the manufacturer's battery was recommended, but Mike said I could, in future, just buy any 18650 battery, as ordering just batteries from Toronto Vaporizer will cost me in shipping charges. The shipping now is free.
Mike was an unbelievably helpful online chat helper, he helped me make my decision, and had educated answers to all my questions, very very professional, and didn't feel like i was talking to a computer program, but rather a very friendly worker! Beauty job Mike, it was the first time i've felt like i'm interacting with a real person when talking to a support staff! Reflects well on him, the site, and the product! All and all a successful job well done
Everything was fast and convenient, especially with their online support chat integrated right into the website with someone always there. Mike and Arron O. were so very nice and even offered to give me another great product for half price. Website is full of reviews from normal people like you and I. It made for an easy choice.
I recently had a chat with Mike using their online support service. It was the best customer service I've had in a long time! He was friendly, helpful, and answered all my questions in great detail. Toronto Vaporizer is definitely going to be my new go-to shop after this experience.
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