Who and what is Ultra Comfort HVAC Systems? Established in 1979 in Mississauga, Ontario, by Moe Shahi, the company initially offered heating and air conditioning installation and repair services. Founded on the principles of quality and customer satisfaction, the company quickly developed an outstanding reputation. Our philosophy is that the customer deserves the highest quality service, and that long-term customer relationships are the true measure of a successful business. Under strong family leadership, the company aggressively expanded both in size as well as scope. In 1992, Ultra Comfort added gas fireplace installation and service to its offerings. Increasingly acting proactively for customers, Ultra Comfort has also recognized that preventive maintenance, repair, and emergency service are crucial to customer operations. As a result, Ultra Comfort has invested heavily to build a service department. Today Ultra Comfort is a market leader in mechanical service and maintenance.more...See more text
Poor customer service, lack of records, different information from different people. My humidifier that I bought and had installed last year was still under warranty. It stopped working and a part (Solenoid Valve) needed to be ordered. I was told the part was on backorder, then the part was shipped but returned to the supplier, and then that it would take a month to arrive. Then I was told my humidifier was no longer under warranty! I wasted 2 full months with these clowns.
AMAZING CUSTOMER SERVICE!! recently i had furnace and A/C installed at my house, price was very reasonable and they left finishing with professional work. After the installation they followed up with us completely. I highly recommend this company for your future jobs.
I had a terrible experience with the Cambridge Ultra Comfort location. We spent just under $10,000 with them for new furnace, a/c and duct work and I resent ever giving them a single penny. They may appear to have good prices but believe me, I deeply regret choosing them over the higher priced but better managed companies out there. Don't make the mistake I made, homeowners beware!
