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Rude, condescending and unprofessional staff. Everything is overpriced. Shop elsewhere unless you enjoy being ripped off.
Bad customer service from the moody boys who work here. If the store is doing bad they will rip you off on buying. Sold me a fake Zelda orcarina of time. Check the code on the front of the game and the front and back mold dont even line up.
Business Reply May 22, 2019
Good afternoon Al, this is the owner of Power Up Gaming. We pay a consistent amount for our games which is the highest amounts in the area. In 7 years, we have never had a counterfeit game leave our store or ever had someone say they received one. We take care of our customers so if it is true then why have you not contacted us? We have a full 30 day warranty on any game we sell. Feel free to contact us at any time at 705-503-4263.
my husband has been able to get games he cant find anywhere else and everyone is friendly
Awful pricing, terrible trade in credit, extremely rude employees, I wouldn't recommend this place to my worst enemy.
Business Reply January 15, 2018
Good afternoon Rich, we try to give the best trade-in credit possible and I am confident that if we gave an amount then it is higher then anyone else in the area. Unfortunately we get a lot of people in that feel their stuff is worth more then we are willing to pay but the good news is, the customer has the choice to walk away. We don't force anyone to sell or trade to us. As far as rude employees, this is the first time I have ever had someone mention this and would love to hear more about it.
Amazing business! Highly recommend checking them out as I just went in and grabbed almost $300 worth of games that were at least 20% higher at Video Time. There selection is great. Not sure what everyone is moaning about but trust me, you will appreciate everything they have to offer.
Business Reply January 15, 2018
Thank you for your amazing review. :) We try and get our customers to focus on Facebook and Google for the reviews. Yellowpages.ca is a bit of a dying website. Our overall reviews there are a lot better then here. :)
Friendly people, helped a lot. Would recommend to future customers.
Business Reply January 15, 2018
Thanks for your review Josh. We appreciate your honesty.
Great selection, but I disagree with the owner on some things!
Business Reply June 7, 2017
Good afternoon John, this is Kevin, the owner. I am not familiar with your name and this is a rather unusual review. Normally a review of a business is based on the business itself but apparently yours is based on a difference of opinion with me directly? Feel free to shoot me an email at any time at kevin at powerupgaming.ca or call me at 705-503-4263 to discuss anything you would like. I am very approachable.
Great selection found that one nostalgia game i was looking for in a box set!
Business Reply January 15, 2018
Thanks for your review Jason. Sorry it took so long to reply back to you, we don't use YellowPages too often. :)
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