Honda One in Mount Pearl is your one-stop pit shop for all things Honda! We provide top-quality motorcycles and ATVs, as well as the accessories to match them. You can always count on great service from Honda One. Visit us to pick up snowblowers, dirt bikes, clothing and more. Get out there!!
My experiences: went to buy a crf450x was told it would arrive in a month, that was fine planned a trip and called to get bike and was told it wasn’t in Canada. So I settled for a 450 instead so I didn’t have to cancel the trip that already had costed me money. Had bike dropped off for recall and called a week later to check on status. Was told they are closed for a couple days doing inventory? It’s worth it to just deal with the one that’s outside of city
Here are a list of reasons I am rating Honda One with one star:
Very expensive compared to other parts retailers: I can buy the same OEM parts online for a fraction of the cost
Poor customer service: Ordering the same part 4 times because parts lost the order, and ordered the wrong part having to wait 3 weeks total
Poor stock: You will almost always have to wait for a part unless it is oil or something very popular
Never answer calls: Every time I call the parts desk is 30 minutes
i find the customer service lacking big time! i'm not going to badmouth the business here but they need to improve in quite a few areas, especially custom service. i would recommend going elsewhere.
I came to your store this past saturday looking to purchase two dirtbikes. My spouse and I walked around the bikes in the showroom for about fifteen minutes looking around waiting for a salesman. At one point a salesman came over around us and as I tried to talk to him , he just walked away. The recptionest didn't ask how we were making out, or if we needed help.It wasn't even busy.
We came in to buy two $7,000 bikes, but no help was given or service offered.
Lacking customer service.
