I had my appointment booked with Kim,she cancelled because she had an emergency with her daughter,fair enough.Then next appointment she cancelled again,so i rebooked.Then when i got to my appointment finally, the front desk said Kim had to cancel and that she said she called(no missed call from her).It was very unprofessional that she didn't even callback to apologize for last minute cancellation esp b/c ive been her client for +10yrs and referred +10ppl to her.SHE ADDS HIDDEN CHARGES 2EXPENSIV