In business since 1985, Space Centre Storage is the largest and most established storage facility in Kelowna. With just under 350,000 square feet of space, our selection of sizes and features is unrivalled. We provide our customers with storage solutions which are secure and convenient at an affordable price. Please contact one of our expert customer service representatives today for more information. We look forward to meeting you!more...See more text
No CUSTOMER service nor genuine appreciation. #1) Penalty for paying a few days late = 50% of rental rate? Huh? Their response, "Did you read your contract?" #2) COD (for $3 GST) package delivery attempt repeatedly refused; no attempt to notify me (phone call, card in box, something???) #3) Zero concern when I cancelled due to poor service; didn't ask/care why. TIP: OK you've got your systems down (+1 star) but you need to remember how to respect and SERVE your WHY: The Customer.
Friendly staff on the phone and in store. Very helpful. Great rates. When everyone in Kelowna is booked up with a waiting list, these guys are building new units constantly and offer a cool service of dropping off a box right outside your house and when it's full they pick it up and store it for you.
we just had our locker broken into and the management basically told us that it was our fault for not having a better lock (it was a beefy medium security lock)the only reason why we knew our locker was compromised was by the police contacting us after recovering some of our property.no new security protocals are being implemented at this business and no apology was given. any one literally can enter the open gate, cut a lock and begin to load up your property and you are none the wiser.
Space Centre Self Storage apologizes for this unfortunate event, we are working diligently with the RCMP to resolve this matter.
We pride ourselves with having state of the art security measures in place to prevent these kind of events from happening.
Space Centre Self Storage thanks you for your business and feedback, we are open to communicating with our customers to make our business better for the future.
By susieQ11
November 15, 2011
Thank you
I really liked the free move-in truck and you provided. All my stuff went in 1 load and even though it was raining, the truck backed right up to the door and we could unload without getting things wet.
Would love to get the $25 referral fee if I can convince my girlfriends to store their golf clubs, summer tires, mountain bikes and water toys with you so their SUV can stay nice and warm and dry in their garage this winter. Then I don't have to listen to their complaining!
Thanks again.
