There needs to be...
There needs to be a minus stars rating. Took my father's gold watch in to have a new battery put in. The day after I picked it up, the time setting wheel "fell" off. How mysterious. It cost a bundle to get it fixed (I took it to a jewellery store to get that done) because I don't trust Time Piece any more. I took a clock there to get fixed. Weeks went by and I kept getting the run-around on how they were waiting for parts. (It was not a rare clock.) These people are completely incompetent.
Business Reply June 5, 2015
I'm sorry your experience at our shop was not to your satisfaction. Regarding your "setting wheel." If this was truly a concern, why was the watch not brought back to us? We could have had a closer look and likely fixed the problem free of charge for you. We were never given the opportunity to make it right. And I can assure you if we were the cause of the problem, we would have taken care of the issues. Regarding your clock, I wasn't aware that you studied our supply chain and know exactly how long we wait for parts? Literally hundreds of small pieces make up movements in clocks and watches. If you feel you could do the job better, maybe I could hire you as the new parts person? The rarity of the clock/watch plays no role in how quickly parts can be located.
