TERRIBLE manager will not be coming again! I have been a member at multiple gyms, but now that I am attending school in Waterloo I thought that signing up at Crunch would be a good fit for me. But the manager there (Chelsea) was not only rude to members but also her staff. I have watched her be passive aggressive and straight up rude towards her staff while I was checking in. She lacks professionalism and her costumer service skills need to some major improvement. Do not sign up here!!