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This is a family owned business that I have dealt with for over 27 years. Actually, my entire family has. The customer service, knowledge and honesty is above all others. Trust me you will not be disappointed
I had been a dedicated customer when I ordered a custom necklace with two initials. The initials were given by email as well as verbally in person directly to Evan. Staff wrote down the initials on the order form. The necklace arrived with the initials reversed and rather than being apologetic, Evan suggested that I gave the wrong information. Even after showing the email as proof, Evan has not apologized or remedied the situation. Lots of other jewelers out there who are happy to take my money
The customer service at London Gold is outstanding ! Evan was so helpful and explained everything we needed to know. He provided us with detailed invoices and was very flexible about providing cheques for us. I would definitely recommend London Gold !
Was considering buying a gold chain from them. Asked them about the manufacter and warranty. The answer was that the chain had been produced by "an Italian supplier" (without naming the manufacturer), that they had never had problems with those chains, but that they did not offer warranties. They do not offer good-will returns either (for on-line purchase!). Sounded dodgy, so I bought from elsewhere.
Business Reply June 23, 2017
We checked our records and noticed that you have never been in our store in Oakville. Our other ratings and reviews are a better reflection of our business and reputation.
Evan was more than helpful, he took care of me as if I was a long time customer! I brought in some wonderful gold pieces that I wanted to get rid of, he was extremely generous with his time and his offer. I am more than happy to send referrals his way -- Keep up the Good Service!
Evan helped my fiance and I pick out the perfect diamond for a custom engagement ring late in 2014. The result: my fiance raves about it every chance she gets. Evan brought in a number of samples for us to look at (we picked a pink diamond), had all the paper work, was responsive, answered all our questions - everything. From start to finish, Evan was professional, supportive and caring. We'll be back to London Gold in 2016 for our wedding bands!
When you come across an excellent business, you must share. I have dealt with London Gold over the last few years and just recently visited them again. They have always been welcoming and trustworthy, a rare find these days. The owner is an honest and hardworking individual who truly cares about his customers. I have sold a few pieces if jewelry and have received a fair price for it. I highly recommend London Gold...they truly are a rare Jewell! Sincerely from a happy customer Victoria
Was not looking forward to dealing with selling some jewellery but was pleasantly surprised.....the guy I dealt with was very knowledgeable and treated me fairly. I didn't feel pressured or like I was being taken advantage of. Store is also in a nice plaza in Oakville and not in a sketchy area so I felt comfortable going there. Also ended up buying a ring as a gift, and found the selection wide with some very creative designs. Overall very pleased with the entire buying/selling/shopping experience.
London Gold quoited competitive prices for buying my gold + platinum. They were pleasant and easy to deal with! I would highly recommend them.
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