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It nice to see the drivers actually place the delivery on the step,ring door-bell or knock. I for one appreciate it greatly. Great job to stop stealing. Good relations built between drivers and customers. I rate you number one against all others I am noticing who lack this courtesy Thanks Clarence Prince, Hamilton
Worst experience. They try to deliver my package on 27th june 2021 and they did not found buzz code and they said no one was at home and delivery failed. I am living in Kitchener and they now said my parcel is in Hamilton and no one is giving proper answer though it was express delivery, today is 3rd july still not received my package. They are giving wage answers even not allowing to pickup from location, I have very important documents in my package, can anyone knows what should be done?
I had two attempts for delivery in Windsor, driver didnt go to a door and let us know he was here to unload the shipment. He got out, looked around stood there for a minute and left. Now calling DHL everyday, emailing the person working on the case. What case? Just put the package back on the truck and get it out for delivery. First delivery attempt June 26th, today is July 15th and still nothing. Ridiculous!!! Worst carrier ever! Staff are from out of the country and not able to escalate!!
My package has been held at the Hamilton Depot since January 8th and custmer service (whom is outside of Canada) cannot give me a delivery date. Im in Toronto. This is ridiculous. Ive avoided using DHL for 7 years, and this is exactly why.
THE WORST. Be careful if you’re expecting a package that passes through the Hamilton/ON service facility. Was expecting a package consisting of casual outfits one week ago only to find out that it was on hold..the first explanation is that the package was damaged so they will investigate, a couple days later an employee said the weight changed so someone probably took something out, AND NOW a week later another employee said the PACKAGE WAS TORN AND EMPTY?! Inconsistent information..never again
People were friendly but horribly inefficient. I was told it would be delivered the next day, Wednesday May16 with a long window wait time. I waited all day and it did not show up. I called Thursday May 17 and I was told by another rep it had an attempted delivery on May 14,15 and was waiting at the hub. The first rep said delivery was May 11. Could I drive to the hub today and pick it up? No. Could I call the hub to make sure when it was ready? No phone #. Hilarious. Much more but no time.
Brutal customer service. Terrible delivery service. Just an all around bad experience dealing with DHL. Asked for an alternate address, only to refuse to deliver it. Wouldn't give my package to family members without written permission letter, copy of my drivers license and whatever else they suddenly required. Randomly decided to try the alternate address a week after refusing to but with a window of 11am-9pm, zero notice or warning, no one was home and the delivery "failed" a 4th time.
Everyone is so nice and so helpful.
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