Optical Trend
1/5
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3255 Highway 7, Markham, ON L3R 3P9
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    anonpjyp
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    I DO NOT RECOMMEND

    NOT RECOMMENDED So I went to optical trend after going to their sister company Ivan optical. I ordered several pairs of lenses from Zeiss and each and every time I ordered a pair they got it wrong. I probably spent around $100 dollars in gas alone on the amount of times I had to go back. They got the PD of the prescription wrong several times on one order, for this I went back four times, the coating on another lens had failed and they told me that they could not help me and I was stuck so I contacted the manufacture of whom I had a two year warranty with and they dealt with Optical Trend and I received the warranty. After they got the pd wrong they tightened the lenses to tight and the lenses chipped on the sides where the knot meets the wire, they replaced these too. Even on the warranty replacement I had to go back and forth to drop of a small die to cut the lens but even then they couldn't do the work from the die and I had to go back again. One of the women who works there got a little frustrated and rude after I explained to her that I didnt want to come back and they could wok of the die, she spouted that they where professionals and I had to quickly corrected her on that fact. I have to say that the assistant manager is really nice and tried hard but unfortunately I will never go back to them as I do not believe in my opinion that they are professional enough to handle custom orders. It is more hassle to deal with these people then it should be, there are other companies out there that can get it right the first time as far as I am concerned and I intend to use them instead of Ivan Optical or Optical Trend. I originally dealt with Ivan optical but the first frame I took in for lenses happened to have snapped, I think they tightened the wire for the frame around the lens to hard, either way I have no proof so I just went to Optical Trend only later to find out from the staff that its the same company.

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