Hair Granted Beauty Supply

Unfortunately, I had a very bad experience with Hair Granted. I purchased the hair and they claimed that it's virgin hair. I explained that I want to do tape-in extensions and they told me that this hair is good for tape-ins. When my hairdresser with 15+ years of experience tried to put that hair on a tape, it didn't work as the hair was not virgin, it was already processed and some silicone was applied on it before. So I cannot use that hair and the store refused to provide a refund or exchange