I feel really bad I have to make this review, and I waited several weeks before posting anything to make sure I wasn't responding out of emotion. Mr Giroux sold me a sewing machine early this year - it was my first time buying an industrial sewing machine, and given the lack of accessibility at his store my mentor couldn't come with me. He was an excellent salesman, I bought a Pfaff 545 from him. First time I used the machine, it jammed and the hook broke and a gear in the bobbin lost a tooth-