Gill International Travel

I just called the bovaird location to check for ticket prices and the lady who answered the phone said she was very busy. What do you mean? I thought you are a travel agency?

Customer service is excellent - I went to the Hurontario location and always deal with Chitra. She is extremely courteous and helps my family book tickets.

HORRIBLE travel agency with inept agents

I highly recommend that you DO NOT go to Gill International Travel. They give HORRIBLE customer service a whole new meaning. Combined with the fact that they are unable to make simple, proper bookings (ie. place families together and account for same number of baggage there and back), I am surprised that they are still in business. The stress that I and my family has had to go through on account of this agency is tremendous and I wouldn't wish it on anyone.

Low prices with even lower customer service

I traveled to India for the first time this winter and used Gill International. My trip was 3 weeks long and as we neared the end of our trip we ran into some issues. Gill International operates by contacting various agencies throughout India to book your flight, room, driver and tour guide. In a small city, we were assigned a drive who did not speak English, insisted we shop only at stores he received commission at (tourists end up paying for the high margins) and ruined our entire day because he didn't know where the places were on our agenda (provided by Gill International). We requested for a new driver for the next day who conveniently did not show up. As a result, we called and complained to our contact at Gill International and after many calls, complaints and arguments no one was willing to take accountability for the catastrophe. We asked for a refund/reimbursement for ruining two days on our trip but they thought it was unreasonable. In fact, our contact decided to yell at us and made my fiancée cry. As a peace offering, they GENEROUSLY paid for our $10 lunch. If you're looking for a cheap deal with no customer service or accountability, this is the place for you. Otherwise, don't bother.