8 | ||||||||||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | ||||||||||||||||||||||||||||||||||||||||||||||||||
0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
0 | ||||||||||||||||||||||||||||||||||||||||||||||||||
7 |
I am very dissatisfied with the product and customer service,and warranty they offer. We bought a foe leather couch at 1 year the stitching let go on one seat, then at 2 years the same issue as well as cracking and peeling we submitted in early 2020 waited 4 months and were declined and local store in Calgary did not help, just said nothing we can do. we had paid for ext warranty but warrantor wouldt cover? see the before and after from last claim, last time we buy from there these are 4 months.
Best shopping experience ever! Friendly staff - not on commission - with the ultimate goal of making the customer happy by getting them what they need at a price they can afford. No need to go anywhere else.
I’ve shopped at surplus many times, from sofas to mattresses. Each time we were well taken care of by the staff, and by the manager Scott! Staff is friendly and knowledgeable and their managers very professional. Manager Scott will go to any extent to make sure his customers are happy and satisfied with the product. We had our own personal experience and he was endlessly helpful and worked hard to get us what we needed. Very professional. Overall great staff and store and pricing!!!! Melissa ?
We lost our home and all our furniture in the fire on Little Ave this year. Thankfully Scott at Surplus Furniture was very helpful and generous the amazing deals he gave my son and I.Im so grateful, for such amazing people in our city.Great Store and awsome employees.
I purchased a mattress box set from them in 2015 it came with 7 year warranty, when I contacted to redeem my warranty because the mattress is sunken in more than 2 inches in 2 years. They took 8 weeks to respond and than accused me of literally pushing the mattress down 2 inches with nothing but my tape measure I used to show them the wear. They now refuse to cover my warranty, I will not be back and would not recommend them to anyone. Worst furniture store I’ve ever dealt with. Local to Barrie
Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.