Dr. Eric Chu, Dr. Kitty Lam & Associates at Smiles @ Fleetwood are skilled and caring family dentists in Surrey, BC, who offer a full range of restorative services, including: Cosmetic bonding, Invisalign, Lasers, Orthodontics, and implant related services to patients of all ages.
With over 22 years of making people smile, look to Smiles @ Fleetwood for the most current information and assistance regarding your oral and dental health needs.more...See more text
I have attended this dental practice for 14 years. The comfort, knowledge & patient care they provide puts you at ease and makes dental visits enjoyable.
I would highly recommend this office to anyone, even with anxiety as they truly know how to care for all patients needs.
Dr. Eric Chu is a great dentist. He is knowledgeable, open to questions, the local freezing done worked very well, his work has been very good. Very open and friendly.
I had a botched root canal performed by my previous dentist several years ago which never healed and had formed an abscess. I was referred to Drs. Eric Chu and Kitty Lam's practice at Fleetwood Dental in Surrey because I had heard that they were very skilled dentists. Dr. Lam spent a lot of time diagnosing and explaining to me what needed to be done to help take care of the abscess and when it came time for the procedure, I had a very gentle and friendly dental assistant Cher, who sat with me at the chairside throughout the entire time and was very attentive. Dr. Lam was very thorough and gentle and even Dr. Chu popped in to say Hi and offer reassurance. They understood that I had had a bad experience with my previous dentist and really took the time to make sure I felt safe and comfortable throughout my procedure. I was very impressed!"
I have been going to this clinic for over 20 years and when Janice was there it was awesome. I am so dissappointed with the new owners that she sold to.
They are focused on one thing... making MONEY. It shows in every aspect of what they do. They upsell you on things you need. They assure you that you "need" something and that your insurance will cover it (I had to find out the bad way when I got a $500 bill for things not included). They get you in the chair as much as possible. They are so much after money that they even have signs posted around the room saying "don't forget to use up your health benefits before the end of the year" Who are they wanting to benefit? THEMSELVES and their pocket book!!!
The owner is SO rude and condensending to her staff, I don't know how they take it. All of the good staff from the years have left. When they are working on you they don't talk to you, they talk amongst themselves and can't take the time or the curteousy to explain what's going on or what they are doing. Sit down, open your mouth and your wallet. end of conversation.
Overall I am so dissappointed and angry that I will never go back.
